Refund policy

All custom or personalized items are final sale and cannot be returned or exchanged.

Handmade items that are not custom can be returned or exchanged only if they arrive damaged or broken.

Change of mind: If you change your mind about a non-custom item that we have consistently in stock, you may return it for a refund or exchange, but the customer is responsible for return shipping costs.

Items not eligible for return or exchange include:

• Custom or personalized items

• Normal variations in handmade items

• Minor differences in colour, size, or texture

Cancellations: Orders may be cancelled within 12 hours of purchase. After this time, orders may already be in production and cannot be cancelled.